SALON POLICIES
ONLINE BOOKING
A credit card will be required to secure your online booking request. Your card will not be charged until your service has been completed. Exceptions include deposits and gift card purchases.Gloss Genius is a secure site and all credit card information is encripted and not visible to the service provider.
DEPOSITS
After your pre-visit consultation, you may be asked to pay a deposit of up to $100 to secure your appointment. This deposit will be applied to the final total that has been discussed with you. If you do not show up to your appointment, your deposit will not be refunded. In the event that you must cancel prior to 48 hours of your appointment time, your deposit will be refunded to you. The timing of your refunded account will vary according to your bank or credit union.
RESCHEDULING YOUR APPOINTMENT
Life happens and sometimes you need to reschedule your appointment. You can reschedule a pre-booked appointment once without forfeiting your deposit or being charged a rebooking fee. After one reschedule, a new appointment will need to be booked and either a credit card on file or a deposit will be needed to secure your appointment.
CANCELLATION POLICY
If you need to cancel your appointment, please do so 48 hours prior to your scheduled time. Failure to cancel within this time frame may result in a 30% cancellation fee charged to your credit card and/or forfeiture of any deposits paid.
If you fail to show up to a scheduled appointment with no notice, a rebooking fee will be charged and/or you will forfeit your deposit.
I retain the right to refuse service at any time.
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REFUNDS
If you are dissatisfied with your service you have 7 days from the date of service for an adjustment on your haircut or color at no cost to you. Exceptions to this rule may apply, ie. you changed your mind, your husband didn't like it, etc. In this case a charge may be applied for any post service changes.
If a refund is given, the client+provider relationship is dissolved and no further services will be provided to you.